Salesforce Certified User Experience Designer Practice Exam

The Salesforce Certified User Experience (UX) Designer credential validates a professional's ability to design solutions that focus on user-centric experiences within the Salesforce platform. It involves understanding the principles of user interface (UI) design, user research, and human-centered design methodologies to create intuitive, effective, and aesthetically pleasing interfaces. The UX designer ensures that Salesforce applications are easy to navigate, meet the needs of users, and align with the business goals by enhancing productivity and user satisfaction.
Why is Salesforce Certified User Experience Designer important?

• Validates expertise in designing user-friendly, intuitive interfaces within the Salesforce platform.
• Enhances the ability to conduct user research and apply human-centered design principles.
• Ensures optimized navigation and usability for various Salesforce apps.
• Improves business outcomes by creating experiences that meet user and stakeholder needs.
• Strengthens design thinking and problem-solving skills for digital transformation initiatives.
• Supports cross-functional collaboration with developers, product managers, and stakeholders.
• Ensures consistent, accessible, and scalable design across Salesforce products and devices.

Who should take the Salesforce Certified User Experience Designer Exam?

• Salesforce UX Designer
• Salesforce Product Designer
• UI/UX Designer working within Salesforce
• Salesforce Solution Architect (with a focus on design)
• Front-End Developer (focused on user interface)
• Product Managers (with a focus on user experience)
• Salesforce Business Analyst (interested in user experience)
• Service or Experience Designers using Salesforce

Skills Evaluated

Candidates taking the certification exam on the Salesforce Certified User Experience Designer is evaluated for the following skills:

• Ability to conduct user research, personas, and journey mapping.
• Proficiency in designing intuitive, accessible interfaces within Salesforce.
• Knowledge of UI design principles and best practices.
• Understanding of human-centered design and usability testing.
• Expertise in design systems, Salesforce Lightning Design System (SLDS), and responsive design.
• Familiarity with accessibility standards and inclusive design principles.
• Collaboration skills with cross-functional teams to ensure design consistency.
• Ability to integrate business goals and user needs into seamless Salesforce solutions.

Salesforce Certified User Experience Designer Certification Course Outline
The Salesforce Certified User Experience Designer Certification covers the following topics -

1. Discovery: 13%

• Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.

• Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.

• Describe key Salesforce UX personas and which processes they normally do.

• Given a scenario, describe how Salesforce can add value to user experiences.

2. UX Fundamentals: 16%

• Given a scenario, identify which UX method should be used to define a user experience.

• Describe the impact of corporate branding and styling.

• Describe key design principles and tools that define an accessible and engaging experience.

• Describe mobile UX design fundamentals.

3. Human-Centered Design: 12%

• Given a scenario, determine how to incorporate human-centered design into a customer solution.

• Explain the importance of inclusive design.

4. Declarative Design: 27%

• Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.

• Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.

• Given a scenario, describe declarative features that improve user efficiency over a series of steps.

• Given a scenario, determine which global Salesforce configuration to use for optimized user flow.

• Given a scenario, determine options for users to access onboarding, support, and learning.

• Given a scenario, describe how to apply branding to a solution.

5. Testing: 11%

• Given a scenario, plan methods for validating and testing a design with the end user.

• Describe testing techniques needed for optimal user experiences.

• Given a scenario, evaluate and manage design changes.

6. Salesforce Lightning Design System (SLDS): 21%

• Describe SLDS and its purpose.

• Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.

• Given a scenario, utilize SLDS to create new and customized component functionality.
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