Salesforce Strategy Designer Practice Exam

The Salesforce Certified Strategy Designer certification exam targets individuals aiming to showcase their expertise, capabilities, and practical know-how across various domains, including:

• Guiding discovery, research, and design initiatives to establish a unified vision and roadmap for a product.
• Facilitating the development of customer journeys from inception to fruition.
• Harmonizing business requirements with the end-user experience of Salesforce products or services.
• Advocating for design excellence and coherence with the solution's vision.
• Identifying and framing problems, transitioning from business issues to user/human-centric challenges.
• Implementing design thinking methodology effectively.
• Leading the prioritization and direction of design initiatives and their execution.
• Collaborating with other roles and recognizing the appropriate times to engage experts in complementary areas like visual identity, business, and technology.
• Aligning stakeholders around a shared vision, clearly presenting concepts, employing creative problem-solving to address objections, and persuading critics.

Salesforce Certified Strategy Designer candidates contribute value by harmonizing an organization's efforts and guiding the design of holistic solutions towards desired business and user objectives. They can prioritize what's significant over what's urgent and achieve outcomes through a blend of tangible and intangible relational efforts.

Skills of Salesforce Certified Strategy Designer:

The skills of a Salesforce Certified Strategy Designer includes various domains including business, innovation, design, and delivery. Moreover, they exhibit leadership, decision-making, and advocacy capabilities throughout innovation and product life cycles. Their extensive expertise allows them to bridge diverse disciplines essential for successful strategic planning, design, and implementation. A Salesforce Certified Strategy Designer effectively utilizes team resources, fills skill gaps, and discerns when to involve specialists. They possess a profound understanding of business and user objectives and possess the empathy to connect individuals across organizations.

Who should take the exam?

Candidates aiming for this certification should boast a minimum of 3 years of hands-on experience in a strategy design or equivalent role, with at least 1-2 years spent working with the Salesforce platform. A Salesforce Certified Strategy Designer demonstrates advanced facilitation and consulting skills, with a minimum of 2 years of experience leading intricate projects.

Exam Details

• Exam Name: Salesforce Certified Strategy Designer
• Exam Languages: English
• Exam Questions: 60 Questions
• Time: 105 minutes
• Passing Score: 70%

Course Outline 

The Exam covers the given topics  - 

Domain 1: Learn about Value Design: 32%

• Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project.
• Based on the challenge statement created, identify the metrics and signals that will define success.
• Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement.
• Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy.
• Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications.
• Given a customer scenario, advocate for ethics and values on behalf of both users and the organization.

Domain 2: Understand Tools and Artifacts: 23%

• Given a business need, connect user needs to high-level Salesforce capabilities.
• Given a customer scenario, determine the criteria for feasibility, desirability, and viability within a user experience.
• Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders.

Domain 3: Learn about Intangible Deliverables: 26%

• Given a scenario, craft a strategy to create alignment.
• Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement.
• Given an audience description, identify the best presentation techniques for communicating a vision.
• Given a scenario, utilize the tools for productive cross-discipline collaboration.

Domain 4: Leveraging Adjacent Roles/Skills: 19%

• Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration.
• Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution.
• Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration.
• Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision.