Salesforce UX Designer Practice Exam

The Salesforce Certified User Experience (UX) Designer Exam is designed for individuals who are either aspiring or seasoned designers aiming to develop and design solutions on the Salesforce Platform. Candidates for the Salesforce Certified UX Designer should possess a fundamental understanding of problem-solving and design using core UX concepts and should be capable of implementing these experiences utilizing the core features of the Salesforce Platform. Additionally, candidates should be adept at collaborating with customers to discern their needs and requirements through human-centered design principles.

Who should take the exam?

Candidates taking the Salesforce Certified UX Designer certification should have a minimum of 6 months of hands-on experience in roles such as UX designer, engineer, administrator, stakeholder, facilitator, or researcher. Moreover, candidates should have 3 to 6 months of experience utilizing UX design concepts specifically on the Salesforce Platform. 

Knowledge Areas:

The Salesforce Certified UX Designer Exam is intended for individuals seeking to demonstrate their proficiency in the following areas:

• Analyzing business and design requirements
• Facilitating design strategy based on user and content scope
• Understanding Salesforce personas and their associated processes
• Grasping key design systems and principles
• Mobile UX design considerations
• Integrating human-centered design into customer solutions
• Following guidelines and implementing UX design strategies for accessibility and inclusion
• Leveraging declarative features of Salesforce to enhance user experience
• Applying branding and styling to influence user adoption and experience
• Planning and conducting testing and validation aligned with design goals
• Implementing change management design practices
• Evaluating out-of-the-box Salesforce Lightning Design System (SLDS) solutions versus customization
• Leveraging SLDS to develop new and customized component functionality

Exam Details

• Exam Name: Salesforce Certified User Experience Designer
• Exam Languages: English
• Exam Questions: 60 Questions
• Time: 105 minutes
• Passing Score: 65%

Course Outline 

The Exam covers the given topics  - 

Topic 1: Understand Discovery: 13%

• Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
• Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
• Describe key Salesforce UX personas and which processes they normally do.
• Given a scenario, describe how Salesforce can add value to user experiences. 

Topic 2: Learn UX Fundamentals: 16%

• Given a scenario, identify which UX method should be used to define a user experience.
• Describe the impact of corporate branding and styling.
• Describe key design principles and tools that define an accessible and engaging experience.
• Describe mobile UX design fundamentals.

Topic 3: Human-Centered Design: 12%

• Given a scenario, determine how to incorporate human-centered design into a customer solution.
• Explain the importance of inclusive design.

Topic 4: Learn about Declarative Design: 27%

• Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
• Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
• Given a scenario, describe declarative features that improve user efficiency over a series of steps.
• Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
• Given a scenario, determine options for users to access onboarding, support, and learning.
• Given a scenario, describe how to apply branding to a solution.

Topic 5: Testing: 11%

• Given a scenario, plan methods for validating and testing a design with the end user.
• Describe testing techniques needed for optimal user experiences.
• Given a scenario, evaluate and manage design changes.

Topic 6: Understand Salesforce Lightning Design System (SLDS): 21%

• Describe SLDS and its purpose.
• Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
• Given a scenario, utilize SLDS to create new and customized component functionality.