Service Delivery Management Practice Exam

About Service Delivery Management
Service Delivery, as the name suggests, is about the delivery of services to clients of a company. This is done through managing projects, correcting reliability issues, tracking progress and KPIs, managing budgets, and ensuring the proper delivery of services by professionals in charge.
Service delivery management refers to all the necessary steps that need to be taken to ensure the effective delivery of IT services to a client. Blueprints for the roles and responsibilities of clients (those who pay for the services), users (those who use the services), and service providers.

Why is Service Delivery Management important?
Service delivery management refers to all the necessary steps that need to be taken to ensure the effective delivery of IT services to a client. If done right, the work you do here can positively influence your agency’s image and customer satisfaction rates.

The processes you define here should serve as:
•    Clear explainers of the IT services you as a company will be providing for the client
•    Blueprints for the roles and responsibilities of clients (those who pay for the services), users (those who use the services), and service providers
•    Guides that address in great detail the expectations of service quality, availability, and timeliness

Every single part of the process should be custom-tailored to the client’s specific business needs and budget.

By creating a clear service delivery mechanism, software companies can get a better understanding about how to meet their client’s wishes. In addition to this, service delivery management can also help software development companies with proper staff/resources allocation. Companies can figure out if they can do the entire project in-house or do they need to hire additional help to see certain tasks through.

Who should take the Service Delivery Management Exam?
•    Business owners
•    Entrepreneurs
•    Anyone who wants to assess their service delivery management skills
•    Service Delivery Management consultants
•    Professionals working in outsourced companies responsible for Service Delivery Management
•    Any professional with skills and knowledge on service delivery management
•    Process Owners and Process Designers
•    Managers
•    Executives responsible for designing, re-engineering or improving process
•    Process Stakeholders
•    Students

Knowledge and Skills required for the Service Delivery Management

Specific skills are needed to excel in career of service delivery management which includes analytical bent of mind and quick learning skills.

Service Delivery Management Practice Exam Objectives

Service Delivery Management exam focuses on assessing your skills and knowledge in scheduling and quality of service delivery.

Service Delivery Management Practice Exam Pre-requisite

There are no prerequisites for the Service Delivery Management exam.

Service Delivery Management Certification Course Outline

1. Service delivery team budgeting
2. Service Member Training
3. Service Plan
4. Service Delivery Schedule
5. Client Change Management
6. Service Delivery Team Management
7. Service Delivery Quality
8. Client Relationship


Exam Format and Information
Certification name – Service Delivery Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199