Service Management Practice Exam

About Service Management
Service management processes aim to transform the service provider's resources into valuable customer services. These services are to be made available at agreed levels of quality, cost, and risk.

Services must be managed throughout their lifecycle. Services may take various forms, the basic principles of their management are common to all types of services.

The service lifecycle processes are modeled upon a well-established management method for continuous improvement, known for example as the Deming or Plan-Do-Check-Act cycle.

Why is Service Management important?
Service Management is a proper allocation of resources to bring the best business outcome. You can utilize service management to improve various aspects of your business. Customer service can be taken to a whole new different level with the help of service management. It helps in cutting unnecessary costs and tasks.

Benefits of service management are
•    Improve Efficiency.
•    Reduce Operational Costs.
•    Improve Accountability Through Standardization.
•    Improve Accountability within Business Functions.
•    Improve Effectiveness.
•    Improve Visibility into Operations and Performance.

Who should take the Service Management Exam?
•    Business owners
•    Entrepreneurs
•    Anyone who wants to assess their service management skills
•    Service Management consultants
•    Professionals working in outsourced companies responsible for Service Management
•    Any professional with skills and knowledge on service management
•    Process Owners and Process Designers
•    Managers
•    Executives responsible for designing, re-engineering or improving process
•    Consultants guiding their clients through process improvement
•    Process Stakeholders
•    Students

Knowledge and Skills required for the Service Management

Critical thinking and good communication skills helps candidate to gain quick success for career in service management.

Service Management Practice Exam Objectives

Service Management exam focuses on assessing your skills and knowledge in service design, strategy and quality.

Service Management Practice Exam Pre-requisite

There are no prerequisites for the Service Management exam. Candidates who are well versed  in service delivery can easily clear the exam.

Service Management Certification Course Outline
1. Service Strategy
2. Service Design
3. Service Operation
4. Service Quality


Exam Format and Information
Certification name – Service Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199