ServiceNow Micro-Certification – Virtual Agent
The ServiceNow Micro-Certification – Virtual Agent is a focused
credential that certifies an individual's ability to configure, deploy,
and manage Virtual Agent solutions within the ServiceNow platform. The
certification assess your skills in using ServiceNow’s Virtual
Agent to automate conversational workflows, handle customer inquiries,
and enhance service delivery through AI-powered chatbots. The
certification is suitable for professionals engaged in configuring
chatbots and interactive
solutions to streamline customer support and internal operations.
Why is ServiceNow Micro-Certification – Virtual Agent important?
- Verifies expertise in setting up and configuring Virtual Agents on the ServiceNow platform.
- Demonstrates knowledge of conversational workflow automation.
- Supports skills in managing ServiceNow AI-driven solutions for customer and employee service.
- Enhances understanding of how Virtual Agents improve service efficiency and reduce operational costs.
- Provides a specialized skill for roles involved in digital transformation and customer experience.
Who should take the ServiceNow Micro-Certification – Virtual Agent Exam?
- ServiceNow Developer
- Virtual Agent/Chatbot Developer
- Service Desk Specialist
- Customer Support Engineer
- IT Service Management (ITSM) Specialist
- Digital Transformation Specialist
ServiceNow Micro-Certification – Virtual Agent Certification Course Outline
The ServiceNow Micro-Certification – Virtual Agent Certification covers the following topics -
1. Overview of Virtual Agent
2. Configuring Virtual Agent
3. Using Virtual Agent in ServiceNow
4. Virtual Agent Designer and Creating new Topics
ServiceNow Micro-Certification – Virtual Agent FAQs
What’s the passing score for the Virtual Agent exam?
The passing score is usually around 70%, but check current guidelines.
How long is the certification valid?
The certification is valid for a specific period, often needing renewal as ServiceNow updates.
What is the format of the exam?
It typically includes multiple-choice and scenario-based questions.
Does the certification exam include practical tasks?
Yes, it often includes scenario-based questions requiring knowledge of Virtual Agent setup and configuration.
How does this certification help my career?
It adds valuable skills in AI-driven customer support solutions, useful for roles in IT service and customer experience.
What does the certification cover?
It focuses on Virtual Agent configuration, conversational workflows, and NLU integration.
Are there any prerequisites for this certification?
Basic knowledge of ServiceNow and conversational design is beneficial.
Who should take this certification?
It’s ideal for ServiceNow developers, ITSM specialists, and chatbot developers.
What is the ServiceNow Micro-Certification – Virtual Agent?
It’s a specialized certification that validates skills in configuring and managing Virtual Agents on ServiceNow.
Where can I find study materials for this certification?
ServiceNow’s training portal offers guides, courses, and documentation on Virtual Agent.