Technical Support
The Technical Support exam evaluates a candidate's ability to provide effective assistance and troubleshooting for technical issues related to software, hardware, and networks. The exam covers essential skills such as problem-solving, customer service, and technical knowledge required to support and resolve technical problems efficiently.
Who should take the exam?
- Aspiring Technical Support Specialists: Individuals seeking to enter the technical support field.
- IT Professionals: Those looking to validate and enhance their technical support skills.
- Help Desk Technicians: Professionals working in help desk environments who want to advance their careers.
- Customer Support Representatives: Those in customer service roles who provide technical assistance.
- Systems Administrators: IT professionals responsible for maintaining and supporting IT systems.
Course Outline
The Technical Support exam covers the following topics :-
- Module 1: Introduction to Technical Support
- Module 2: Understanding Customer Service Skills
- Module 3: Understanding Problem-Solving Techniques
- Module 4: Understanding Technical Knowledge - Software
- Module 5: Understanding Technical Knowledge - Hardware
- Module 6: Understanding Technical Knowledge - Networking
- Module 7: Understanding Tools and Resources for Technical Support
- Module 8: Understanding Documentation and Reporting
- Module 9: Understanding Security and Compliance
Technical Support FAQs
How can I take the exam?
It will be a computer-based exam. The exam can be taken from anywhere around the world.
What is the passing score for the Certification?
You have to score 25/50 to pass the exam.
Is there any negative marking?
No there is no negative marking
How many questions will be there in the exam?
There will be 50 questions of 1 mark each
How to register for the exam?
You can directly go to the certification exam page and register for the exam.
What happens if I fail in the exam?
You will be required to re-register and appear for the exam. There is no limit on exam retake.
When will the result be declared?
The result will be declared immediately on submission.
What is the format of the Exam?
Only Multiple-choice questions (MCQ) are asked.
Who should take the Exam?
- Aspiring Technical Support Specialists: Individuals seeking to enter the technical support field.
- IT Professionals: Those looking to validate and enhance their technical support skills.
- Help Desk Technicians: Professionals working in help desk environments who want to advance their careers.
- Customer Support Representatives: Those in customer service roles who provide technical assistance.
- Systems Administrators: IT professionals responsible for maintaining and supporting IT systems.
What is the purpose of Exam?
The Technical Support exam evaluates a candidate's ability to provide effective assistance and troubleshooting for technical issues related to software, hardware, and networks. The exam covers essential skills such as problem-solving, customer service, and technical knowledge required to support and resolve technical problems efficiently.
What are the skills acquired after passing the Exam?
- Enhanced problem-solving and troubleshooting abilities for technical issues.
- Improved communication skills for effective customer interactions.
- In-depth technical knowledge of software, hardware, and networking.
- Proficiency in using support tools and resources to assist customers.
- Strong documentation and reporting skills to maintain accurate records.
What are the Career Opportunities after passing the Exam?
- Technical Support Specialist: Providing technical assistance and support to end-users.
- Help Desk Technician: Managing and resolving help desk tickets for technical issues.
- IT Support Technician: Supporting IT infrastructure and resolving technical problems.
- Customer Support Representative: Handling customer inquiries and providing technical solutions.
- Systems Administrator: Overseeing and maintaining IT systems and providing technical support.