Technical Troubleshooting

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You can directly go to the certification exam page and register for the exam.

You will be required to re-register and appear for the exam. There is no limit on exam retake.

The result will be declared immediately on submission.

Only Multiple-choice questions (MCQ) are asked.

• IT Support Specialists: Professionals responsible for providing technical support.
• Network Administrators: Individuals managing and troubleshooting network issues.
• System Administrators: Those responsible for maintaining and troubleshooting servers and systems.
• Technical Support Engineers: Engineers providing technical assistance and support.
• IT Managers: Managers overseeing technical support teams.

The Technical Troubleshooting exam evaluates an individual’s ability to identify, diagnose, and resolve technical issues across various systems and technologies. This exam covers troubleshooting methodologies, tools, and techniques required to effectively address and solve technical problems in hardware, software, and network environments.

• Proficient in identifying and diagnosing technical problems across various systems.
• Skilled in using a range of diagnostic tools for effective troubleshooting.
• Ability to implement effective solutions for hardware, software, network, and security issues.
• Enhanced communication skills for conveying technical problems and solutions.
• Capability to document and report troubleshooting processes and outcomes effectively.

• Technical Support Specialist: Providing technical assistance and support.
• Network Administrator: Managing and troubleshooting network systems.
• System Administrator: Maintaining and resolving issues in servers and systems.
• IT Support Engineer: Offering technical support and solutions for IT infrastructure.
• Technical Consultant: Advising organizations on troubleshooting and technical problem-solving strategies.