Certificate in Telecalling

Telecalling

Telecalling is the process of connecting with potential and existing customers on telephone for products or service of the company The practice is used in company for sales and customer service . It helps in lead generation, customer retention, and resolving issues being faced by the customer .

A certification in Telecalling validates your skills and knowledge in telephone-based communication, for sales or service. The certification assess you in managing customer queries, telephonic sales, and communication skills .

Why is Telecalling certification important?

• The certification certifies your skills and knowledge of making sales by telephone.
  
• Validates your communication skills.
• Increases your credibility in the telecalling role.
• Shows your skills to manage customer queries.
• Improves your prospects for career advancement
• Earn higher salaries compared to non-certified professionals..
• Attests to your commitment to learning.

Who should take the Telecalling Exam?

• Telecaller
• Customer Service Representative
• Telemarketing Executive
• Call Center Agent
• Sales Representative
• Inside Sales Executive
• Collection Specialist

Telecalling Certification Course Outline
The course outline for Telecalling certification is as below -

 

Introduction to Telecalling

Communication Skills

Customer Interaction

Telephonic Sales Techniques

Call Management

Professional Etiquette

CRM and Telecalling Tools

Compliance and Data Security