Telecalling Practice Exam

Telecalling Practice Exam

Telecalling is the process of connecting with potential and existing customers on telephone for products or service of the company The practice is used in company for sales and customer service . It helps in lead generation, customer retention, and resolving issues being faced by the customer .

A certification in Telecalling validates your skills and knowledge in telephone-based communication, for sales or service. The certification assess you in managing customer queries, telephonic sales, and communication skills .

Why is Telecalling certification important?

• The certification certifies your skills and knowledge of making sales by telephone.
• Validates your communication skills.
• Increases your credibility in the telecalling role.
• Shows your skills to manage customer queries.
• Improves your prospects for career advancement
• Earn higher salaries compared to non-certified professionals..
• Attests to your commitment to learning.

Who should take the Telecalling Exam?

• Telecaller
• Customer Service Representative
• Telemarketing Executive
• Call Center Agent
• Sales Representative
• Inside Sales Executive
• Collection Specialist

Skills Evaluated

Candidates taking the certification exam on the Telecalling is evaluated for the following skills:

• Verbal communication skills.
• Active listening skills.
• Handle objections
• Resolve customer concerns.
• Telephonic sales techniques
• Lead generation.
• Customer relationship management
• Telecalling scripts
• Professional etiquette.
• CRM tools

Telecalling Certification Course Outline
The course outline for Telecalling certification is as below -

Domain 1 - Introduction to Telecalling

• Role and importance of telecalling
• Key responsibilities of a telecaller

Domain 2 - Communication Skills

• Verbal and non-verbal communication
• Active listening techniques

Domain 3 - Customer Interaction

• Building rapport over the phone
• Handling customer queries and objections

Domain 4 - Telephonic Sales Techniques

• Understanding customer needs
• Pitching products or services effectively

Domain 5 - Call Management

• Time management during calls
• Managing difficult or irate customers

Domain 6 - Professional Etiquette

• Tone and language for telephonic conversations
• Maintaining professionalism under pressure

Domain 7 - CRM and Telecalling Tools

• Basics of customer relationship management
• Using call tracking and analytics tools

Domain 8 - Compliance and Data Security

• Adhering to telecalling regulations
• Handling sensitive customer information securely