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Telesales

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Telesales


The Telesales exam evaluates the knowledge and skills necessary for effectively selling products or services over the phone. This exam covers key areas such as communication techniques, customer relationship management, sales strategies, and handling objections. It is designed for individuals who aim to build or validate their expertise in telesales, ensuring they can successfully close deals and maintain positive customer relationships.


Who should take the exam?

  • Aspiring telesales professionals seeking to enter the field.
  • Current telesales representatives aiming to validate and enhance their skills.
  • Sales managers looking to train and certify their team members.
  • Customer service representatives transitioning into sales roles.


Course Outline

The Telesales exam covers the following topics :-

  • Module 1: Introduction to Telesales
  • Module 2: Understanding Communication Techniques
  • Module 3: Understanding Sales Strategies
  • Module 4: Understanding Customer Relationship Management
  • Module 5: Understanding Objection Handling
  • Module 6: Understanding Product Knowledge
  • Module 7: Understanding Closing Techniques
  • Module 8: Understanding Legal and Ethical Considerations
  • Module 9: Understanding Performance Measurement and Improvement

Telesales FAQs

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You can directly go to the certification exam page and register for the exam.

You will be required to re-register and appear for the exam. There is no limit on exam retake.

The result will be declared immediately on submission.

The Telesales exam evaluates the knowledge and skills necessary for effectively selling products or services over the phone. This exam covers key areas such as communication techniques, customer relationship management, sales strategies, and handling objections. It is designed for individuals who aim to build or validate their expertise in telesales, ensuring they can successfully close deals and maintain positive customer relationships.

  • Aspiring telesales professionals seeking to enter the field.
  • Current telesales representatives aiming to validate and enhance their skills.
  • Sales managers looking to train and certify their team members.
  • Customer service representatives transitioning into sales roles.

  • Enhanced Communication Skills: Mastery of verbal techniques to effectively engage and persuade customers.
  • Advanced Sales Techniques: Proficiency in applying various strategies to close deals successfully.
  • Customer Relationship Management: Ability to build and maintain strong customer relationships.
  • Objection Handling and Negotiation: Expertise in addressing and overcoming objections and negotiating terms.
  • Product and Market Knowledge: In-depth understanding of products and the competitive landscape for informed sales pitches.