Troubleshooting
The Troubleshooting exam assesses a candidate's ability to systematically identify, diagnose, and resolve technical issues in various systems, including hardware, software, and network environments. This exam is essential for IT professionals who need to ensure the smooth operation of technology infrastructure and provide effective support.
Who should take the exam?
- IT Support Specialists: Professionals providing technical support and troubleshooting assistance.
- Network Administrators: Individuals responsible for managing and troubleshooting network infrastructure.
- System Administrators: IT professionals managing server and desktop environments.
- Technical Support Engineers: Engineers focused on resolving technical issues for clients or within organizations.
- Help Desk Technicians: Front-line support staff handling initial technical queries and issues.
Course Outline
The Troubleshooting exam covers the following topics :-
- Module 1: Introduction to Troubleshooting
- Module 2: Understanding Troubleshooting Tools and Techniques
- Module 3: Understanding Hardware Troubleshooting
- Module 4: Understanding Software Troubleshooting
- Module 5: Understanding Network Troubleshooting
- Module 6: Understanding Security Troubleshooting
- Module 7: Understanding System Performance Troubleshooting
- Module 8: Understanding Troubleshooting in a Cloud Environment
- Module 9: Understanding Case Studies and Practical Scenarios
- Module 10: Understanding Communication and Documentation
Troubleshooting FAQs
How can I take the exam?
It will be a computer-based exam. The exam can be taken from anywhere around the world.
What is the passing score for the Certification?
You have to score 25/50 to pass the exam.
Is there any negative marking?
No there is no negative marking
How many questions will be there in the exam?
There will be 50 questions of 1 mark each
How to register for the exam?
You can directly go to the certification exam page and register for the exam.
What happens if I fail in the exam?
You will be required to re-register and appear for the exam. There is no limit on exam retake.
When will the result be declared?
The result will be declared immediately on submission.
Who should take the Exam?
- IT Support Specialists: Professionals providing technical support and troubleshooting assistance.
- Network Administrators: Individuals responsible for managing and troubleshooting network infrastructure.
- System Administrators: IT professionals managing server and desktop environments.
- Technical Support Engineers: Engineers focused on resolving technical issues for clients or within organizations.
- Help Desk Technicians: Front-line support staff handling initial technical queries and issues.
What is the purpose of this exam?
The Troubleshooting exam assesses a candidate's ability to systematically identify, diagnose, and resolve technical issues in various systems, including hardware, software, and network environments. This exam is essential for IT professionals who need to ensure the smooth operation of technology infrastructure and provide effective support.
What are the Career Opportunities after passing the Exam?
- IT Support Specialist: Providing technical support and resolving issues for end-users.
- Network Administrator: Managing and troubleshooting network infrastructure.
- System Administrator: Overseeing server and desktop environments, ensuring smooth operations.
- Technical Support Engineer: Resolving technical issues for clients or internal teams.
- Help Desk Technician: Handling initial technical queries and providing frontline support.
What are the skills acquired after passing the Exam?
- Systematic Problem-Solving: Proficiency in using structured methodologies to identify and resolve issues.
- Technical Proficiency: Enhanced understanding of hardware, software, and network troubleshooting.
- Diagnostic Expertise: Skilled in using various diagnostic tools to pinpoint problems.
- Effective Communication: Ability to explain technical problems and solutions clearly.
- Comprehensive Documentation: Maintaining detailed records of troubleshooting processes and solutions.