Troubleshooting Microsoft Exchange Online (MS-220)

Troubleshooting Microsoft Exchange Online (MS-220)

The MS-220 exam, Troubleshooting Microsoft Exchange Online, is designed for IT professionals responsible for diagnosing, resolving, and troubleshooting issues related to Exchange Online in Microsoft 365 environments. It assesses candidates' abilities to handle various technical problems that arise with email services, migration, compliance, security, and performance in Exchange Online. Successfully passing this exam validates the candidate's expertise in managing complex troubleshooting scenarios in Exchange Online environments, ensuring uninterrupted email and communication services for organizations.
Why is Troubleshooting Microsoft Exchange Online (MS-220) important?

• Demonstrates advanced knowledge in identifying and resolving issues related to Microsoft Exchange Online.
• Strengthens credentials for roles related to email administration and support.
• Expands job opportunities in IT support, particularly for cloud-based email services.
• Focuses on troubleshooting in Exchange Online, which is crucial for maintaining organizational communication.
• Ensures candidates can manage compliance and security concerns in email communication systems.

Who should take the Troubleshooting Microsoft Exchange Online (MS-220) Exam?

• Exchange Online Administrator
• Microsoft 365 Support Engineer
• Messaging Administrator
• IT Systems Administrator
• Help Desk Technician

Troubleshooting Microsoft Exchange Online (MS-220) Certification Course Outline
The Troubleshooting Microsoft Exchange Online (MS-220) Certification covers the following topics -

1. Troubleshoot mail flow issues (20–25%)
2. Troubleshoot compliance and retention issues (25–30%)
3. Troubleshoot mail client issues (20–25%)
4. Troubleshoot Exchange Online configuration issues (15–20%)
5. Troubleshoot hybrid and migration issues (10–15%)