Troubleshooting Microsoft Exchange Online (MS-220) Practice Exam

The MS-220 exam, Troubleshooting Microsoft Exchange Online, is designed for IT professionals responsible for diagnosing, resolving, and troubleshooting issues related to Exchange Online in Microsoft 365 environments. It assesses candidates' abilities to handle various technical problems that arise with email services, migration, compliance, security, and performance in Exchange Online. Successfully passing this exam validates the candidate's expertise in managing complex troubleshooting scenarios in Exchange Online environments, ensuring uninterrupted email and communication services for organizations.
Why is Troubleshooting Microsoft Exchange Online (MS-220) important?

• Demonstrates advanced knowledge in identifying and resolving issues related to Microsoft Exchange Online.
• Strengthens credentials for roles related to email administration and support.
• Expands job opportunities in IT support, particularly for cloud-based email services.
• Focuses on troubleshooting in Exchange Online, which is crucial for maintaining organizational communication.
• Ensures candidates can manage compliance and security concerns in email communication systems.

Who should take the Troubleshooting Microsoft Exchange Online (MS-220) Exam?

• Exchange Online Administrator
• Microsoft 365 Support Engineer
• Messaging Administrator
• IT Systems Administrator
• Help Desk Technician

Skills Evaluated

Candidates taking the certification exam on the Troubleshooting Microsoft Exchange Online (MS-220) is evaluated for the following skills:

• Diagnosing and resolving Exchange Online configuration and connectivity issues.
• Troubleshooting email flow, performance, and security issues.
• Identifying and addressing mail migration problems.
• Managing compliance and retention policies in Exchange Online.
• Resolving issues related to email security and anti-spam/anti-malware protections.

Troubleshooting Microsoft Exchange Online (MS-220) Certification Course Outline
The Troubleshooting Microsoft Exchange Online (MS-220) Certification covers the following topics -

1. Troubleshoot mail flow issues (20–25%)

• Troubleshoot Exchange Online mail flow issues

• Troubleshoot mail flow issues with external systems

• Troubleshoot other mail flow issues

• Troubleshoot issues reported by Microsoft Defender for Office 365

2. Troubleshoot compliance and retention issues (25–30%)

• Troubleshoot compliance issues

• Troubleshoot retention issues

• Troubleshoot Microsoft Purview Message Encryption and S/MIME issues

• Troubleshoot mailbox auditing issues

• Troubleshoot journaling

3. Troubleshoot mail client issues (20–25%)

• Troubleshoot connectivity and authentication issues

• Troubleshoot calendaring issues

• Troubleshoot calendar sharing issues

• Troubleshoot issues with mobile devices

4. Troubleshoot Exchange Online configuration issues (15–20%)

• Troubleshoot provisioning issues

• Troubleshoot recipient issues

• Troubleshoot org-wide settings

• Troubleshoot public folder issues

5. Troubleshoot hybrid and migration issues (10–15%)

• Troubleshoot hybrid configuration issues

• Troubleshoot migration issues