VeriSM™ Essentials Practice Exam

VeriSM™ Essentials is an entry-level certification from VeriSM. The VeriSM™ Essentials certification  provides basics of service management principles in a digital context. The VeriSM™ Essentials includes the concepts and practices for management of services with a holistic approach for integrating various service management methodologies. The certification enables professionals to showcase their skills in delivering value-driven services aligned with organizational goals.
Why is VeriSM™ Essentials important?

• Provides basic knowledge of service management principles.
• Enables a holistic and adaptable approach to service delivery.
• Integrates different methodologies .
• Globally recognized certificate well accepted by services industry
  
• Boosts career prospects for entry-level roles in service management.
• Certifies your knowledge of service management.
  

Who should take the VeriSM™ Essentials Exam?

• Service Desk Analysts
• IT Support Technicians
• Junior Service Managers
• Business Analysts
• Change Coordinators
• Project Coordinators
• Service Delivery Assistants
• Customer Service Representatives
• Operations Support Staff
• Digital Transformation Professionals

Skills Evaluated in VeriSM™ Essentials

Candidates taking the certification exam on the VeriSM™ Essentials are evaluated for the following skills:

• Service management concepts and terminology.
• Applying service management practices in real-world scenarios.
• Customer-centric service delivery.
• Integration of different service management methodologies.
• Adapting to changes in service management environments.

VeriSM™ Essentials Certification Course Outline
The VeriSM™ Essentials Certification covers the following topics -

1. The Service Organization
2. Service Culture
3. People and Organizational Structure
4. The VeriSM™ Model