VeriSM™ Plus Practice Exam

VeriSM™ Plus is an advanced certification offered by VeriSM that builds upon the foundational knowledge gained in the VeriSM™ Essentials certification. It is designed for professionals looking to deepen their understanding of service management in a digital environment. This certification emphasizes the application of the VeriSM model in real-world scenarios, focusing on how to create, deliver, and support services effectively while integrating various management practices and methodologies. VeriSM™ Plus prepares candidates to respond to the evolving needs of businesses and customers, ensuring they can contribute to service improvement and innovation within their organizations.
Why is VeriSM™ Plus important?

• Deepens knowledge of service management principles beyond the foundational level.
• Equips professionals with practical skills for implementing service management strategies.
• Emphasizes the integration of various methodologies and frameworks in service delivery.
• Addresses contemporary challenges in service management within digital contexts.
• Enhances career prospects for those aiming for advanced roles in service management.

Who should take the VeriSM™ Plus Exam?

• Service Managers
• IT Service Management Professionals
• Business Analysts
• Project Managers
• Change Managers
• Service Delivery Managers
• Operations Managers
• Digital Transformation Specialists
• Quality Assurance Managers
• Product Owners

Skills Evaluated

Candidates taking the certification exam on the VeriSM™ Plus is evaluated for the following skills:

• Application of the VeriSM model in real-world scenarios.
• Ability to integrate various service management methodologies and frameworks.
• Skills in managing and improving service delivery processes.
• Knowledge of how to align services with organizational strategies.
• Understanding of customer-centric service design and implementation.

VeriSM™ Plus Certification Course Outline
The VeriSM™ Plus Certification covers the following topics -
1. The Service Organization
2. People and Organizational Structure
3. The VeriSM™ Model
4. Progressive Practices
5. Innovative Technologies
6. Getting Started