Voice Process

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You can directly go to the certification exam page and register for the exam.

You will be required to re-register and appear for the exam. There is no limit on exam retake.

The result will be declared immediately on submission.

• Customer Service Representatives: Individuals handling customer queries and complaints.
• Technical Support Agents: Professionals providing technical assistance over the phone.
• Telemarketers: Individuals engaged in outbound sales calls.
• Call Center Operators: Personnel managing various call center operations.
• Support Engineers: Engineers providing remote support for technical issues.
• IT Help Desk Staff: Staff members assisting customers with IT-related problems.

The Voice Process exam evaluates a candidate's proficiency in handling voice-based communication tasks, typically in customer service, technical support, or telemarketing roles. This certification assesses knowledge in communication skills, customer interaction techniques, problem-solving, and technical knowledge required to effectively assist customers over the phone.

• Customer Service Representative: Handling customer inquiries and resolving complaints.
• Technical Support Agent: Providing technical assistance to customers over the phone.
• Telemarketer: Conducting outbound sales calls and promoting products or services.
• Call Center Operator: Managing various tasks in a call center environment.
• Support Engineer: Offering remote technical support and problem-solving.
• IT Help Desk Staff: Assisting customers with IT-related issues and troubleshooting.
• Quality Assurance Specialist: Monitoring and improving the quality of customer interactions.

• Effective Communication: Mastery in verbal communication and active listening.
• Customer Handling: Proficiency in managing customer interactions and ensuring satisfaction.
• Problem-Solving: Enhanced ability to analyze and resolve customer issues efficiently.
• Technical Support: Improved technical knowledge related to products or services supported.
• Call Management: Skills in handling calls efficiently, including escalation and transfer.
• Empathy and Patience: Improved ability to empathize with customers and handle difficult situations.
• Quality Assurance: Understanding of quality assurance practices and continuous improvement.